Terms & Conditions

The following information is important as it provides an overview of our terms of services, which we recommend you review.

1. Acceptance of Terms

Welcome to ChatTech All in One Crm ("Company," "we," "our," or "us"). These Terms of Service ("Terms") govern your access to and use of our customer messaging platform, WhatsApp Business API tools, automation solutions, integrations, analytics dashboard, and any related software, websites, or applications (collectively, the "Services").

By accessing or using ChatTech All in One Crm, you agree to these Terms and to use the platform responsibly, lawfully, and in compliance with applicable messaging policies.

If you do not agree to these Terms, do not access or use the Services.

 

2. Account Registration and Security

 Account Creation

To use our Services, you must:

  • Provide accurate, current, and complete information
  • Register a valid business email address
  • Verify your WhatsApp Business number
  • Complete KYC (Know Your Customer) verification if required

Account Security

You are responsible for:

  • Maintaining the confidentiality of your account credentials
  • All activities that occur under your account
  • Notifying us immediately of any unauthorized access
  • Using strong passwords and enabling two-factor authentication
Important: You are liable for any unauthorized use of your account. We are not responsible for losses resulting from unauthorized access due to your failure to maintain security.

3. Services Description

IntellixApi provides a scalable customer engagement platform designed to help businesses manage sales, support, marketing, notifications, and automation through the WhatsApp Business API and connected workflows. Core services include:

Core Services

  • WhatsApp Business API Access: Reliable messaging infrastructure for customer support, sales, notifications, and engagement at scale
  • Broadcast Messaging: Launch promotional, transactional, and campaign-based messaging with better reach and control
  • AI Chatbot & Automation: Automate replies, lead qualification, FAQs, and customer journeys 24/7
  • CRM Integration: Connect with third-party platforms (Shopify, Zoho, HubSpot, etc.)
  • Analytics Dashboard: Monitor delivery, engagement, team performance, and campaign results in real time
  • Team Collaboration: Multi-user access and team inbox
  • Message Templates: Pre-approved templates for quick deployment
  • Automation Workflows: Trigger event-based messaging, follow-ups, reminders, and support flows

Service Availability

We strive to provide 99.9% uptime but do not guarantee uninterrupted access. Services may be temporarily unavailable due to:

  • Scheduled maintenance
  • Emergency repairs
  • Third-party service disruptions (WhatsApp, hosting providers)
  • Force majeure events

Service Modifications

We reserve the right to:

  • Modify, suspend, or discontinue any aspect of the Services
  • Change features, functionality, or pricing with 30 days' notice
  • Impose limits on certain features or usage 

    4.Fees, Payments, and Billing

    Subscription Fees

    Our Services are offered on a subscription basis with the following terms:

    • Monthly or annual billing cycles
    • Fees are based on your selected plan and usage
    • Prices are displayed in Indian Rupees (INR)
    • All fees are exclusive of applicable taxes (GST)

    Usage-Based Charges

    Additional charges may apply for:

    • Conversations exceeding plan limits
    • Additional WhatsApp Business numbers
    • Premium features or add-ons
    • WhatsApp conversation fees (charged by Meta)
     

    Payment Terms

    • Payment Methods: Credit/Debit Cards, UPI, Net Banking, Digital Wallets
    • Automatic Billing: Subscriptions renew automatically unless cancelled
    • Payment Failure: Services may be suspended for non-payment
    • Invoices: Available in your account dashboard